Your support queue, running itself.
SmartDesk AI answers your visitors from your own knowledge, hands them to a human by email, WhatsApp, or SMS when it can't, and triages, drafts, and routes every ticket for your team — from one embeddable widget.
One script tag · live in under an hour · 14-day free trial
Everything a modern help desk needs
The AI does the repetitive work; your team handles what matters.
Answers visitors, with sources
Visitors ask in the widget and get answers drawn from your website, documents, and knowledge base, each citing where it came from. When nothing relevant exists, it offers a human instead of guessing. Professional plan.
Talk to a human, on your channel
One tap opens a ticket with the full transcript and forwards the conversation to email, WhatsApp, or SMS — wherever your team already answers. Visitors get a receipt with their ticket number, and agent replies reach them by email.
Automated triage
Every ticket is analyzed on arrival — category, priority, sentiment, escalation risk, and a one-line summary — so agents see context at a glance.
One-click AI drafts
The AI drafts a reply the moment a ticket lands. Agents accept, edit, or reject — and acceptance rate is tracked per agent.
Smart routing & escalation
Tickets auto-assign to the teammate with the best track record in that category, weighted against workload. Sentiment is scored on every message; past your threshold, priority bumps and the assignee is alerted.
Follow-ups, auto-close & at-risk flags
Resolved tickets get a configurable check-in sequence by email. When the final one goes unanswered the ticket closes automatically with a logged reason, and customers with repeated trouble are flagged as at-risk.
Grounded in your real knowledge
SmartDesk doesn't guess. Answers to visitors and drafts for your agents come from semantic search across your website, documents, repositories, and knowledge base — and each one cites where it came from. When nothing relevant is found, it offers a human instead of inventing an answer.
- Your site, documents, repos, and KB articles in one index
- Cited sources on every answer and draft
- Runs inside our AWS environment — local embeddings, Claude on Amazon Bedrock
Sources
- KBRefund policy
- Web/help/returns
- Docssupport-handbook.pdf
Live in three steps
No flow-builders, no professional services.
Drop the widget on your site
Sign up, create an instance, paste one script tag. The widget appears in your brand colors and collects tickets from day one — no engineering project required.
Teach it your knowledge
Paste your site URL, upload documents, or connect a GitHub repo or an S3, GCS, or Azure bucket. SmartDesk indexes it, drafts knowledge-base articles you can review and publish, and grounds every answer in what it finds. Professional plan.
Watch the queue run itself
Visitors get cited answers or a human. Tickets arrive triaged, drafted, and routed; follow-ups go out on schedule. You review, send with one click, and watch the metrics live.
Simple, per-instance pricing
Every plan starts with a 14-day trial. One subscription per widget instance; invite as many teammates as you like.
Starter
Ticket intake and an AI copilot for your team.
- Widget with ticket intake + human handoff (email, WhatsApp, SMS)
- AI triage, suggested replies, and smart routing
- Follow-ups, auto-close, and at-risk flags
- 500 conversations / month
- Email support
Professional
Let the widget answer for you.
- Everything in Starter
- Widget answers visitors from your knowledge, with sources
- Crawl your site, upload documents, connect GitHub, S3, GCS, or Azure
- AI-drafted KB articles from your indexed content
- 5,000 conversations / month
- Priority support
Enterprise
For higher volume and custom terms.
- Custom conversation volume
- Dedicated support
- Custom terms
Frequently asked
How fast can I be live?
Self-serve. Sign up, create an instance, paste the widget script tag, and start the trial — you're collecting tickets within the hour. Add knowledge whenever you're ready.
What happens when the AI can't answer?
It says so and offers a human. The visitor's conversation becomes a ticket with the full transcript and is forwarded to the channel you chose — email, WhatsApp, or SMS. It never invents an answer.
What knowledge can the AI use?
Anything you give it: your public website (we crawl it), uploaded documents (PDF, Word, Excel, PowerPoint, Markdown, HTML, CSV, ZIP), a GitHub repository, or an S3, GCS, or Azure bucket — plus articles you write in the portal. SmartDesk can also draft KB articles from what it indexed, for you to review and publish. Knowledge retrieval is a Professional feature.
How do AI drafts get reviewed?
Every draft is created in a pending state with a confidence score and cited sources. Agents accept (send as-is), edit, or reject — and the action is tracked.
Which AI model powers it, and where does my data go?
Hosted SmartDesk runs Claude on Amazon Bedrock inside our AWS environment, and your knowledge is embedded and stored there by our own retrieval service — your content isn't sent to third-party embedding APIs. Emails go out through Amazon SES.
Do I need a credit card?
Checkout runs through Stripe and starts a 14-day trial. A card is required, but it isn't charged until the trial ends. Cancel anytime from Plan & Billing on your instance dashboard — Manage billing opens the Stripe customer portal, where you can also switch plans or update your card.
What happens when I reach my monthly conversation limit?
Conversations are counted per instance per calendar month. New chats pause when you hit the limit — visitors see your contact details instead, and chats already in progress continue. You're emailed at 80% and at 100%, and Starter instances can switch to Professional (5,000 a month) from Manage billing.
Can I add team members?
Yes, and there's no per-seat charge. Owners and admins invite teammates by email, and colleagues who sign up with your company's email domain join your organization automatically once they verify their address.
Put your support queue on autopilot
Drop in the widget, teach it your knowledge, and let SmartDesk answer, hand off, and follow up — starting today.